Frequently Asked Questions
What are your shipping/delivery/return
What type of payments do you accept
accept all major credit cards (Visa, MasterCard, AmEx, Discovery) and PayPal.
For registered customers that buy on a regular basis, check payments and wire
transfers may be accepted upon submitting an application.
Where do you ship to?
Currently we ship to
all 50 States via FedEx. We also offer airport deliveries in major Canadian Airports, Puerto Rico and the Caribbean.
FlowerExplosion offers a different freight service for other
countries. For more information check our international corporate services.
Where do I enter my discount code?
enter your discount or associate code on the Discount Code bar that appears at
the bottom of the shopping kart, before the final checkout.
Where do I enter my Gift Card code?
may enter your discount or associate code on the Discount Code bar that appears
at the bottom of the shopping kart, before the final checkout.
Remember that you may only use your gift card one time due to system
specifications. However, if more than $25 will be left on the Gift Card you may
call us in advance so we can cancel that code and split it into two different
Are there special rates for frequent
For registered customers who buy on a regular basis,
or that are interested on making wholesale purchases, discount rates may be
granted. Please visit our Investor relations link or call our sales call center
Are the prices online the same as the prices over the
Yes, every product has the same price online or over the
phone. However, if you need personalized flower arrangements that are not listed
on our website, you may talk to a sales representative to get an estimate.
How are the flowers packaged?
We have four
different box sizes. The biggest one can fit up to 200 stemmed roses, on
average. Fresh cut flowers are grouped in bunches, hydrated and pre-cooled
before being shipped. A time span of only three to four days passes in between
the harvesting of our flowers and their arrival to your door. That is the reason
why our flowers are so fresh.
My bunch of roses has only 12 roses, instead of 25
Please note that most bunches of flowers, especially roses, are packed in bunches of 25 roses. Each bunch has two layers of roses, the upper one with 12 roses and a lower one with 13. Make sure to open the bunch completely.
Can I change my order?
If there is
something you need to change you must contact us as soon as possible. Any
request to change an existing order must be done seven days prior the delivery
date. Our farms need to process every order in a timely manner since our
products are shipped from South America. If you are calling after hours please also send us an
If your order has already been shipped, no changes or cancellations are
To cancel an order please use this cancelation form. If you cannot access the
form please send an email to [email protected] with
the subject heading CANCEL. Please include your order number and your phone
number so a representative can call you back and confirm the cancellation.
On all cancellations and order changes where FlowerExplosion has to issue a
refund, the amount to be refunded is subject to a 20% fee. FlowerExplosion
charges this fee due to the credit card double processing fees and labor time
that a refund involves. Refunds will be issued within forty-eight hours of the
cancellation confirmation on the same credit card or PayPal account used.
What if there's a problem with my
At FlowerExplosion your satisfaction is our priority. We
fully guarantee our flowers and do our best to make sure that our product will
meet your expectations. However, if you are not satisfied with the product,
please call on the same delivery day. FlowerExplosion will schedule an immediate
pickup of the box and will issue a refund or offer you a better deal. If you
need to report a problem with your order please call us or send us an email to
with the subject heading RETURN. Please include your order number and your phone
number so a representative can call you back.
FlowerExplosion limits this policy to one box per shipment, requires a
picture of the product as it arrived in the box. All original contents must be
included with the return and please remember that you must notify
How far in advance should I place my
As soon as you can. This will allow you to secure your
flowers before they might sell out or be removed from our catalog. In general,
we recommend that you place your order at least 4 or 5 days in advance of the
We realize that urgent situations arise in which you need your flowers as
soon as possible, and FlowerExplosion is here to help. If you need your flowers
or arrangements to arrive sooner, please call us to our toll-free number, 1 866 639
0277 and we will try our best to work something out.
Are all the flowers displayed on the website
We check on our farm’s harvest on a daily basis in
order to update our online catalog. Whatever is displayed on our website is
available. If, however, for some reason a product is not available, we will
contact the customer immediately and offer him/her the most similar variety